Primary Care Offices Virginia
Family Medicine • Newport News, VA
Ratings by platform
- Birdeye (TPMG Newport News Internal Medicine): 4.7/5 (180)
- Birdeye (Patient First Denbigh): Variable (1,593)
- Vitals (Dr. Kent Willyard): 4.9/5
What patients say
Patients praise
- Highly regarded individual physicians with strong bedside manner
- Compassionate and thorough care from some providers
- Convenient and efficient scheduling for some patients
- Strong rapport and long-term relationships with patients
- Effective communication and responsiveness through patient portals or direct calls for some providers
Common complaints
- Unprofessional or rude front-desk staff interactions
- Difficulty reaching the office via phone or long wait times on the phone
- Long wait times for appointments and while in the waiting room/exam room
- Poor communication regarding prescription refills or appointment scheduling policies
- Perceived lack of care or attention from some providers during visits
In patients' words
"I have never had an issue coming here; however, the out-processing receptionist would benefit from additional training in customer service, patience, and attentive listening."
— Birdeye review of TPMG Newport News Internal Medicine"I never understood why the patients time isn't valued like the physician's time is. If you are late or cancel less than 24 hours you are charged a fee. If we have to wait more than 30 minutes we should be given a credit."
— LocalityBiz review of Oyster Point Family Practice"It is hard to find the words to show how grateful I am for the care and advocacy Dr. (Sinclair) McCracken provides. After years of searching for a provider to partner with me on specific health issues and goals, she has been the answer."
— TPMG Thimble Shoals Family Medicine TestimonialMore clinics in Newport News
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