Sports Medicine & Sports Injuries - Newport Orthopedic Institute
Sports Medicine • Newport Beach, CA
Ratings by platform
- Yelp: 2.7 out of 5 stars (aggregate across locations) (531 total reviews)
- Yahoo Local: 2.5 out of 5 stars (403 reviews)
- Healthgrades: 1.0 out of 5 stars
What patients say
Patients praise
- Skilled and knowledgeable physicians and surgeons
- Successful surgical outcomes for some patients
- Professional and caring bedside manner of specific doctors
Common complaints
- Poor customer service and unhelpful staff
- Difficulty scheduling, long wait times, and appointment cancellations
- Lack of follow-up care and communication after procedures
- Issues with billing, insurance authorization, and pricing transparency
- Inconsistency in quality of care between doctors and physician assistants
In patients' words
"Doctors seem good, but terrible customer experience. First time I went, I got no follow-up of any kind and had to search and talk to them to try to arrange my follow-up procedure."
— Patient review on Yahoo Local"I trust Dr. Nassif implicitly. He is super smart, and after having him do both a hip and knee replacement, I can say that he is extremely skilled."
— Patient review on Birdeye"Dr. Petrie has the rare balance between a fine, caring bedside manner and the confidence that exudes from a surgeon who knows what to do to bring a person back to perfect health."
— Patient review on Birdeye"Allowed me to call and make an appointment, cleared my insurance over the phone, then when I showed up told me there was a problem with my authorization. No apology for not contacting me and acted like it was my fault."
— Patient review on HealthgradesMore clinics in Newport Beach
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