Newark Office | Fertility Clinic in Delware
Fertility Clinic • Newark, DE
Ratings by platform
- Birdeye, RealPatientRatings: 4.8/5 (Based on 526 and 752 reviews respectively) (526-752 reviews (varies by platform))
- Birdeye (Delaware Institute for Reproductive Medicine): 4.5/5 (189 reviews)
- FertilityIQ (RADfertility): 9.2/10 (82% strongly recommend) (195 reviews)
What patients say
Patients praise
- Compassionate, kind, and knowledgeable clinical staff (nurses, sonographers, and doctors)
- Supportive environment during difficult emotional journeys like IVF and pregnancy loss
- Professionalism and high quality of care, with many patients reporting successful outcomes
- Efficient and welcoming office atmosphere
Common complaints
- Concerns regarding the billing department, including reports of rude or unprofessional staff and lack of clarity on costs
- Communication challenges, such as difficulties reaching staff or coordinators and conflicting information
- Administrative issues, including lost paperwork or appointments, and difficulty with pharmacy prescriptions
- Occasional reports of feeling like a number or receiving a "conveyor belt" experience rather than personalized care
- Limited flexibility in treatment options or set IVF cycles
In patients' words
"I was treated with respect and I felt like that staff really cared about me as a person, not just a patient."
— Birdeye review for RADfertility"The only complaint I have about RAD is their billing department. They were very unhelpful and rude. They were very unclear about the hidden/additional costs of an IVF cycle."
— FertilityIQ review for RADfertility"They lost my FMLA paperwork and failed to send it in multiple times. They had communication issues which resulted in me having to do multiple biopsies instead of just the one."
— FertilityIQ review for Delaware Institute for Reproductive MedicineMore clinics in Newark
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