1502 UNION VALLEY RD, West Milford, NJ 07480 - Walgreens
Pharmacy • New Milford, NJ
Ratings by platform
- Walgreens Official Website: 4.4/5 (on official site aggregate) (21 (on official site))
- OpenGovNY: 3.3/5 (13)
What patients say
Patients praise
- Some customers report friendly, helpful, and professional service from specific staff members
- Occasional praise for pharmacy staff going above and beyond during busy times
- Some customers note improvements in service and efficiency in recent periods
- Helpful and knowledgeable service reported in specific departments like makeup and photography
Common complaints
- Consistently long wait times and delays in pharmacy services
- Reports of rude or unhelpful staff behavior towards customers
- Issues with prescription management, including lost scripts and medication availability
- Concerns regarding staff attitude and lack of professionalism
- Isolated reports of discriminatory or uncomfortable interactions with store staff
- Occasional complaints about store cleanliness or management policies
In patients' words
"Picking up prescriptions is like going through a loan approval process. Takes forever... Basically I’ll have tell my kids, if you stay alive for next few days we may get some medicine."
— LocalityBiz user review"This is the busiest pharmacy I have every used, but even with that being said every single member of the pharmacy staff is always friendly, helpful, and professional."
— OpenGovNY user review"They often try to over rule your doctor's orders and will refuse to fill certain prescription due to their own personal beliefs."
— LocalityBiz user review"Walgreens has improved significantly in recent months, especially in customer service. The pharmacy staff now provides excellent service both over the phone and in person..."
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