Aurora Urgent Care - New Berlin, WI - 53151
Urgent Care • New Berlin, WI
Ratings by platform
- Birdeye: 3.5/5 (124 reviews)
What patients say
Patients praise
- Friendly and professional staff
- Thorough and attentive care
- Knowledgeable medical providers (doctors and nurse practitioners)
- Clean and organized facility
- Convenient appointment scheduling via tools like the LiveWell app
Common complaints
- Long wait times even with appointments
- Concerns regarding the efficiency of patient management and walk-in prioritization
In patients' words
"everyone there was so sweet, patient, and kind... They made him comfortable and were so thorough with their assessment. I felt like we were valued and not just a get-em-in-get-em-out."
— Patient review from May 2023"I made an online appt and still had to wait over an hour once I arrived. The really infuriating aspect was that several walk-ins were seen before me...including one who was listed after me on the patient board."
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