Mass General Brigham Express Care, Natick
Urgent Care • Natick, MA
Ratings by platform
- Promallu (Aggregated): 3.7/5 (172)
- Yelp/Apple Maps: 2.0/5 (14-18 (Yelp/Maps))
What patients say
Patients praise
- Professional and kind medical staff
- Convenient hours and location
- Clean environment
- Efficient care for some patients
Common complaints
- Long wait times
- Lack of privacy at check-in desk
- Complaints about billing and third-party charges for medical equipment
- Reports of dismissive or unprofessional behavior by staff
- Concerns about thoroughness of medical examinations
In patients' words
"No privacy during check in. They need to fix. But besides that out standing! What a great ..great staff. The kindness is striking and so unusual for this area of healthcare -Well done!!"
— Apple Maps Review"I was there with an ankle sprain. The doctor gave me a support boot and told me it would be covered by my insurance. This boot is about $60 from my search, but the provider for MGB, name Surgi care, sent a $400 bill to my insurance... I have never seen such ridiculous charges..."
— Promallu Review"Wait times over two and a half hours. Nothing ti say except what the fuck--it's called URGENT care for a reason"
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