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Internal Medicine in Murray, UT - ProviderMatch - Intermountain Health logo

Internal Medicine in Murray, UT - ProviderMatch - Intermountain Health

Internal MedicineMurray, UT

★★★☆☆3.1/5909 reviews across 2 platforms

Ratings by platform

  • Intermountain Health Provider Directory: 4.9 to 5.0 out of 5 stars (provider-specific) (Varies by provider (e.g., 23 to 794 ratings))
  • CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (hospital level) (886 surveys)

What patients say

Patients praise

  • High ratings for individual Internal Medicine providers (often 4.9-5.0 stars)
  • Providers are described as thorough, professional, and excellent listeners
  • Strong focus on proactive and compassionate care from primary physicians
  • Digital tools (ProviderMatch) intended to streamline access

Common complaints

  • Billing and insurance verification errors
  • Difficulties reaching office staff/communication delays
  • Inconsistent appointment scheduling and cancellations
  • Negative interactions with administrative or support staff

In patients' words

"She is friendly, easy to talk to, but also professional. She listens and asks questions about me and my health concerns... I feel like she genuinely cares about her patients."

Patient review for Dr. Karen Hill-Garrett

"Most of the staff do not have a clue on what they are doing nor do they care. Now I am searching for a reliable medical facility and new cardiologist."

Consumer complaint via ComplaintsBoard

"Dr. Romney is the best doctor I have ever had. I completely trust him and hope he continues to practice for many years."

Patient review for Dr. Douglas M. Romney

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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