Immediate & Walk-In Urgent Care - Advocate Health Care
Immediate Care • Mundelein, IL
Ratings by platform
- Birdeye (Endeavor Health Immediate Care - Mundelein): 3.4/5 stars (61 reviews)
- ComplaintsBoard (Corporate-level): 1.4/5 stars (3 reviews (and 23 complaints))
- Yelp (Corporate-level): 2.4/5 stars (14 reviews)
What patients say
Patients praise
- Friendly and efficient staff (nurses, doctors, receptionists) observed in some visits
- Punctuality and ease of access during some experiences
- Positive interactions with individual medical personnel like pharmacists
Common complaints
- Long wait times despite appointments
- Difficulties with billing and collections procedures
- Inconsistent or rude customer service and office staff interactions
- Lack of transparency regarding costs for services (e.g., X-rays)
- Difficulty reaching staff by phone or getting calls returned
- Inadequate complaint resolution processes
In patients' words
"Great experience. In and out. The receptionist, nurse and doctor were very friendly and efficient."
— Birdeye review of Endeavor Health Immediate Care - Mundelein"everytime you come here it’s basically empty but somehow still manages to make you wait hours. told it’s only walk in but then i have to come back later because there’s so many online appointments scheduled."
— Birdeye review of Endeavor Health Immediate Care - Mundelein"Advocate Health Care earns a 1.4-star rating from 3 reviews and 23 complaints, showing that the majority of patients are dissatisfied with healthcare services."
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