Infusion Therapy in Lakewood, WA - Option Care Health
Infusion Therapy • Mountlake Terrace, WA
Ratings by platform
- Toprated Business (aggregated): 4.4/5 average rating (aggregated) (20 patients)
- Birdeye (Bellingham location): 3.3/5 stars (7 reviews)
- Better Business Bureau: 1/5 stars (13 customer reviews)
What patients say
Patients praise
- Individual nurses and staff are often described as skilled, friendly, and knowledgeable
- Positive experiences with on-time delivery of medications and supplies in some cases
- Effective in-person care at infusion suites once scheduled
Common complaints
- Difficulties with billing and insurance communication
- Issues with scheduling and appointment flexibility
- Customer service responsiveness concerns, including long hold times and unreturned calls
- Reports of inconsistent or unprofessional service quality
In patients' words
"I went to the Lakewood location and the nurses were friendly and knowledgeable about my treatment. The center is very bare bones..."
— Toprated Business (User Review)"The billing department never returns phone calls. They do not care anything but getting money up front."
— Better Business Bureau Review"Although initial communication was difficult, once we established care with the company we were impressed with the responsiveness and expertise of the nurses..."
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