Mount Vernon - Skagit Regional Clinics
Primary Care • Mount Vernon, WA
Ratings by platform
- US News & World Report: 3 out of 5 (Patient Experience Score) (N/A (Score based on standardized survey data))
- Puget Sound Consumers' Checkbook (Urgent Care): Recommended (based on 17 reviews) (17)
What patients say
Patients praise
- Some providers (e.g., specific ARNP staff) are described as wonderful
- Urgent Care can be efficient with wait times posted
- High percentage of patients willing to recommend the facility according to US News data
- Some staff described as friendly and understanding
Common complaints
- Rudeness and unprofessional behavior from administrative staff and telephone support
- Billing and financial department issues including improper categorization of services
- Inefficient scheduling and appointment management leading to missed or inconvenient visits
- Lack of communication regarding test results and medical record transfers
- Long wait times for certain specialty services such as MRIs or Urgent Care
In patients' words
"Billing was a complete mess and the finance department was not accommodating."
— LocalityBiz review"I see Trista Pendergrast, who is a wonderful ARNP, however her (new?) receptionist was very rude and unprofessional on the phone."
— VyMaps review"Urgent care is always kinda a wait but they get you In and out faster than any other urgent care I have experienced"
— Puget Sound Consumers' Checkbook reviewMore clinics in Mount Vernon
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