Mt. Juliet
Urgent Care • Mount Juliet, TN
Ratings by platform
- Birdeye/Google: 4.8/5 (150)
- Birdeye/Google/Facebook: 4.8/5 (429)
What patients say
Patients praise
- Many providers and staff members are described as kind, caring, and attentive
- Positive experiences with specific doctors who listen and take time with patients
- Efficient and convenient service at certain urgent care locations
- Professional and empathetic nursing or support staff reported in some practices
Common complaints
- Difficulties reaching staff via phone or messaging portals
- Long wait times for appointments and in the office
- Issues with administrative or scheduling systems (billing, referrals, insurance)
- Perceived lack of attentiveness or feeling rushed during appointments
- Inconsistent communication of treatment plans or test results
In patients' words
"The inability to contact anyone in the office is very frustrating. I’ve called back and left a message... and finally gave up."
— Ascension Saint Thomas Medical Partners Mt. Juliet review"Their calling and scheduling system is flawed and needs major improvement."
— Heritage Medical Associates Adult Primary Care review"Dr mountain always make time to listen and really cares about her patients and her nurse Katie is the best."
— Christina Mountain, DO review"Each staff person... was sweet, empathetic and listened carefully so that I didn’t have to repeat myself—very refreshing!"
— Fast Pace Health Urgent Care reviewMore clinics in Mount Juliet
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