McLaren Macomb Hospital
Urgent Care Clinic • Mount Clemens, MI
Ratings by platform
- Birdeye (Emergency Department): 2.1 out of 5 stars (106 reviews)
- Medicare / HospitalStats aggregators: Below Average (Patient Experience Survey) (Not explicitly provided (aggregated survey data))
What patients say
Patients praise
- Some patients report helpful and professional individual doctors and nurses
- Positive experiences reported with specific surgical procedures
Common complaints
- Poor communication from nursing and medical staff
- Long wait times in the emergency department
- Concerns regarding facility cleanliness and noise levels
- Unresponsive or rude staff behavior
- Issues with patient privacy and hospital administration
In patients' words
"I had an emergency appendectomy today and I would rate it a 10/10 from a patient care perspective. Check-in, CT, nursing, and surgery were all excellent."
— Birdeye review"Speaking to patients out in the waiting room is a HIPPA violation. Patients are not asked if it's ok to discuss test results in front of a full waiting room."
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