Arkansas Urology Clinic in Russellville, AR - Expert Care
Urology • Morrilton, AR
Ratings by platform
- Birdeye: 4.7 out of 5 stars (based on 961 reviews aggregate) (961 reviews (aggregate for the broader practice))
- Better Business Bureau (BBB): 1 out of 5 stars (1 customer review)
What patients say
Patients praise
- Appreciation for knowledgeable, professional, and caring physicians
- Positive feedback on the clinic's clean and well-organized environment
- Staff often described as friendly and helpful by some patients
- Valued for providing thorough explanations and educational support during visits
- Convenient regional access to specialized care
Common complaints
- Difficulty reaching staff by phone and persistent, unresolved communication issues
- Reports of unresponsiveness regarding test results, surgery scheduling, and follow-ups
- Complaints regarding rude or unprofessional administrative and reception staff
- Frustration over billing discrepancies and repetitive, unnecessary testing concerns
- Isolated reports of dissatisfaction with specific clinical care or post-operative experiences
In patients' words
"Worst communication standards I have ever seen... They will send you straight to voicemail every time you call. Even the receptionist have voicemail. That was new one for me."
— BBB Customer Review"Reviews highlight the friendly, courteous nature of the staff at Arkansas Urology, with many patients expressing appreciation for the supportive environment that helps alleviate anxiety during visits."
— Arkansas Urology Overview (Aggregate)"The visit is alway fine. The big problem is trying to contact the doctor or his staff. It is very frustrating!!! Every time we had an appointment, it was canceled."
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