B. SCOTT KOONTZ, O.D. - Conway - Magie Smith Charton Eye Clinic
Optometry • Morrilton, AR
Ratings by platform
- Birdeye (for Dr. Koontz): 4.6/5 (9 reviews)
- WebMD (for Dr. Koontz): 5/5 (1 review)
- MapQuest (for Magie Smith Charton Eye Clinic): Extremely low, with multiple negative reviews (Not explicitly stated, but includes several detailed complaints)
What patients say
Patients praise
- Dr. B. Scott Koontz is described as thorough, thoughtful, and caring by patients
- Patients report long-standing trust in Dr. Koontz's professional abilities
- High individual satisfaction ratings for Dr. Koontz specifically
Common complaints
- Poor patient customer service and rude staff interactions
- Concerns regarding patient safety, specifically lack of assistance for elderly patients after dilation
- Frustrating experiences with office communication and appointment scheduling
- Negative reports regarding workplace management and internal clinic culture
In patients' words
"Very good doctor, thorough, thoughtful and caring."
— Birdeye review for Dr. B. Scott Koontz"Absolute trash. This place is literally the blind leading the blind. I've watched them just roll 3 old people out the door eyes dilated, with no assistance."
— MapQuest review for Magie Smith Charton Eye Clinic"I have been seeing Dr. Koontz for a long time he's a great eye doctor... I highly recommend him if you ever want or need one."
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