USA Vein Clinics of West Virginia LLC - CareCredit
Vein Care • Morgantown, WV
Ratings by platform
- Google (via ReviewsOnMyWebsite): 2.7 out of 5 stars (7 reviews)
- Trustpilot (overall corporate entity): 4.2 out of 5 stars (227 reviews)
What patients say
Patients praise
- Professional, attentive, and helpful clinical staff who make patients feel comfortable
- Clear explanations of procedures and treatment plans by medical professionals
- Positive health outcomes and successful symptom relief for many patients
Common complaints
- Persistent issues with billing, including confusing charges, unauthorized withdrawals, and lack of transparency
- Difficulty with appointment scheduling, frequent cancellations, and long wait times at clinics
- Dissatisfaction with corporate customer service and communication, specifically regarding insurance pre-authorization and lack of access to medical records
- Negative experiences stemming from an incompatible patient management system following corporate changes/mergers
- Concerns about the organizational structure, such as remote billing processes and difficulty reaching local staff directly
In patients' words
"HORRIBLE billing department and this company cannot keep their files in order. ... Overall the worst experience with this company in every aspect outside of the actual office visits with the doctor and the one front desk woman who were actually decent."
— BBB Patient Review"The billing department is a nightmare! I was quoted under $2k and they've billed over $55,000! Of course your insurance company will deny these claims and you'll have a heart attack when bills are unrealistic."
— Trustpilot Review"Customers consistently praise the staff for their professionalism, attentiveness, and helpfulness, making them feel cared for and comfortable throughout their visits."
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