Mental Health Services — Valley Health Care Systems
Psychiatry and Mental Health Counseling • Morgantown, WV
Ratings by platform
- Recovered.org: 3.85/5 (Recovered Trustscore) (Not explicitly stated as total review count; score based on accreditations and reviews)
- Localitybiz.com: 1/5 and 2/5 (Sample reviews) (Multiple individual reviews mentioned)
What patients say
Patients praise
- Offers low-cost or no-cost care options through internal programs for those without insurance or meeting income criteria
- Provides a wide breadth of services including mental health, substance use, and developmental disability support across multiple counties
- Efforts by the organization to address barriers such as transportation and wait times via community surveys and service expansion
Common complaints
- Criticism regarding staff behavior, specifically lack of compassion, not listening, and dismissiveness
- Reports of high clinician turnover affecting continuity of care
- Negative experiences with intake/assessment processes, wait times, and perceived focus on profit over patient care
- Specific, serious allegations regarding patient treatment during residential stays, including concerns over medication monitoring and discharge procedures
In patients' words
"The staff are rude and completely incapable of any kind of compassion or understanding of what it actually takes to help someone get out of the grasp of addiction and headed on a better path."
— Localitybiz.com user review"They have a ridiculous turnover rate for doctors and therapists. Get used to one and you can bet they'll be leaving and your next appointment will be with the new guy."
— Localitybiz.com user review"She talks over you & doesn't listen. Won't let you ask questions."
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