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PharmacyMontpelier, VT

★★★★☆3.8/523 reviews across 2 platforms

Ratings by platform

  • Birdeye/Google: 4.1 out of 5 stars (11 reviews)
  • Yelp/Loc8NearMe: Approx. 3.2 - 3.6 out of 5 stars (Varied, ~12-40 reviews depending on platform)

What patients say

Patients praise

  • Helpful, friendly, and knowledgeable pharmacy staff
  • Personalized, small-town customer service feel
  • Staff willing to go above and beyond for emergency needs or insurance issues
  • Convenient locations and online refill management tools

Common complaints

  • Long wait times for prescription pickup
  • Staff perceived as sometimes unprofessional or distracted by non-work tasks
  • Reports of lost or delayed prescription refills
  • General customer service frustrations with large chain pharmacy systems

In patients' words

"All the people are helpful and nice, they know their business, I'm grateful for our local pharmacy."

Birdeye review for Kinney Drugs

"Definitely will be moving my perception service elsewhere. Just spent 40min sitting in line to pick up my RX. To be clear it had already been filled but the people behind the counter were more interested in smoking and joking than handing people their RXs."

Birdeye review for Kinney Drugs

"The staff are great and they take the time to be personable unlike many of the chain pharmacies out there. They treat you like family."

Testimonial for Montpelier Pharmacy (now Kinney Drugs location)

"Orders for meds are called in and then somehow lost. Long turnaround time between ordering refills and the prescription being ready... The staff are pleasant but seem overwhelmed by the workload."

Review for a nearby regional CVS pharmacy

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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