Primary Care in Northern NJ - Mountainside Medical Center
Primary Care • Montclair, NJ
Ratings by platform
- Google, Vivian Health: Approximately 3.9/5 stars across various review aggregators (~1,874 (Google))
- Healthgrades, Momentary Labs (HCAHPS): ~2/5 stars (based on CMS HCAHPS patient experience data) (283 patients (HCAHPS survey data))
What patients say
Patients praise
- Facility cleanliness praised as a strength
- Supportive and attentive care reported by some patients in labor and delivery units
- Professional and capable nursing staff noted in specific departments like endoscopy and labor/delivery
- Convenience of private rooms and location for local residents
Common complaints
- Long wait times in emergency and outpatient services
- Perceived unprofessionalism or dismissive attitude from some staff and providers
- Communication gaps between medical staff and patients
- Poor administrative or customer service interactions
In patients' words
"Mountainside Hospital should really do better Very poor experience in the ER Dr. Erik Sherman was very dismissive, judgmental, and condescending to my family and I."
— Rate A Hospital"I delivered my baby at the hospital in Montclair and had an induced labor, and I truly could not have asked for a better experience. From the moment the induction process started, I felt supported, and safe. The labor and delivery team was professional."
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