Primary Care & Urgent Care Monroe, NC | First Care Can Help
Urgent Care • Monroe, NC
Ratings by platform
- Zocdoc: 4.55/5 overall; 3.5/5 bedside manner (per highlights) (60 patients reviewed (per highlights))
- Facebook: 1 review (rating not shown in highlights) (1 review (per highlights))
What patients say
Patients praise
- Doctors listen and provide helpful, realistic advice
- Friendly/pleasant staff and good bedside manner
- Bilingual services and attention to patient needs
- Nurses provided good care (including for children)
Common complaints
- Poor front-desk/communication and unreturned calls
- Long waits and lack of follow-through (e.g., prescriptions not ordered or not called)
- Unfavorable experiences for specific cases (e.g., referral to ER for an ear infection; need for tests questioned)
- Call/appointment handling and possible information-selling/automated call complaints
In patients' words
"“Overall pleasant experience. Dr. B. Okwara really listens to you and answers your questions with sound answers and realistic advice.” — Trinity Medcaf"
— firstcarecanhelp.com (Primary Care & Urgent Care Monroe, NC page, patient quotes)"“Was here for 3 hours waiting with an appointment. To find out nothing really… they never call… And when we call… they never ordered it…”"
— localitybiz.com (Urgent Care Monroe NC | First Care Medical Clinic)"“Very unprofessional. I have left several voicemails with no returned calls and the front desk woman that answered the phone needs to be educated on proper …”"
— yelp.com (FIRST CARE MEDICAL CLINIC - Monroe, North Carolina)"“Communication is a foreign concept. And you get overcharged because they don't know what they're doing.”"
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