Primary Care & Urgent Care Monroe, NC | First Care Can Help
Primary Care • Monroe, NC
Ratings by platform
- Zocdoc: 4.55/5 stars (60 reviews)
What patients say
Patients praise
- Some patients appreciate the doctors' listening skills and helpfulness
- Positive feedback regarding the diversity of the staff and bilingual services
- Occasional praise for specific nurses and doctors for their care and attention towards children
- Some patients report generally pleasant experiences with the medical staff themselves
Common complaints
- Concerns regarding a third-party call center associated with the clinic resulting in unwanted telemarketing calls
- Communication issues and difficulty resolving administrative problems
- Reports of long wait times for appointments and in-office service
- Instances of perceived unprofessional behavior or inadequate medical triage by front-desk staff
- Complaints about billing and overcharging issues
In patients' words
"Overall pleasant experience. Dr. B. Okwara really listens to you and answers your questions with sound answers and realistic advice."
— First Care Can Help Website (Patient Testimonial)"A God awful...Terrible.. rancid...Straight evil host for their calling service providers... When you call to settup an appointment.. you get applied to this call center support list where they sell your information to get hounded by automated systems."
— LocalityBiz User Review"Was here for 3 hours waiting with an appointment. To find out nothing really. And when we were told they are going to order some medicine and call us when it arrives, they never call."
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