OSF OnCall In-Person Urgent Care
Urgent Care • Monmouth, IL
Ratings by platform
- Momentary Labs (based on CMS HCAHPS): 5 out of 5 stars (107 patients surveyed)
- Birdeye (Evergreen Park location): 4.0 out of 5 stars (180 reviews)
- Birdeye (Morris location): 4.3 out of 5 stars (159 reviews)
What patients say
Patients praise
- Professional, friendly, and knowledgeable staff
- Efficient, compassionate care for acute issues
- Convenient access for patients wanting to avoid emergency room wait times
- High patient satisfaction and recommendation rates specifically noted for OSF Holy Family Medical Center in Monmouth
- Thorough and caring communication from nurse practitioners and nurses
Common complaints
- Perceived dismissive or short bedside manner by providers
- Frustration with wait times or lack of communication regarding delays
- Instances of being turned away or referred to emergency departments for minor issues
- Perceived lack of thoroughness in examinations or failure to prescribe needed treatments
- Issues with administrative processes, such as re-filling paperwork for follow-up visits
In patients' words
"OSF Holy Family Medical Center has a 5-star overall patient satisfaction rating, placing it in the top 7% of hospitals nationally. 78% of patients would definitely recommend this hospital."
— Momentary Labs"The nurse and the provider discussed my concerns with me. Examination was done with care. I felt heard and cared for. Loved the demeanor of the nurse and provider."
— Patient Review (Birdeye)"MA and NP were pleasant & professional and determined that I had a viral infection. But the NP declined to prescribe anything... Symptoms only got worse."
— Patient Review (LocalityBiz)More clinics in Monmouth
Gelbmann Podiatry Foot and Ankle Clinic - Podiatrist, Foot Doctor ...
Patients praise: Friendly and professional staff · Knowledgeable and patient doctor with good bedside manner.
Caruso Foot and Ankle | Dr. Rose Caruso | Monmouth's Best Podiatrist
Patients praise: Professional and friendly office staff · Kind and caring bedside manner.
Eagle View Community Health System: Your Home for ...
Patients praise: Compassionate and thorough care · Helpful and positive staff.
IMA Urgent Care & Primary Care | Monmouth County ...
Patients praise: Thorough and knowledgeable medical care · Friendly, professional, and attentive staff.
Comparing your options?
Browse other Urgent Care clinics, or filter by state and specialty to compare patient ratings.