Family Medicine | Western Montana ...
Family Practice • Missoula, MT
Ratings by platform
- Birdeye: 2.9/5 stars (144 reviews)
- Birdeye (Now Care Downtown): 3.1/5 stars (9 reviews)
- Yelp/MapQuest: 1.5/5 stars (13 reviews)
What patients say
Patients praise
- Some patients report professional and friendly service
- Ability to be seen quickly for urgent care visits in certain instances
- High performance in clinical quality metrics such as e-prescribing and medication documentation
- Specific providers noted for being thorough and caring
Common complaints
- Concerns regarding communication and patient notification during staff/provider changes
- Reports of rude or dismissive staff and providers in urgent care settings
- Frustration with lack of follow-up care in some instances
- Mixed experiences with wait times
In patients' words
"As others have noted, I have been a patient at Western Montana Clinic for 30 years. However, they laid off my primary provider and now indicate that they have no providers accepting new patients."
— Birdeye Patient Review"Never good to get sick away from home. Local doctor told us she takes her family there for urgent care. Quick check in and into the room."
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