Southcoast Health Primary Care - Middletown

Patients praise

• Highly rated for compassionate and caring providers.
• Practitioners are often described as knowledgeable, thorough, and attentive.
• Many patients appreciate the professional, organized, and friendly front desk staff.
• The office is frequently praised for being efficient and making new patients feel welcome.

Common complaints

• Some patients feel their concerns are not adequately listened to or are dismissed during appointments.
• Reports of impersonal care, with one patient citing a lack of interest in the individual.
• Occasional complaints regarding administrative or support staff behavior, such as being perceived as unhelpful or uncaring.
• Some patients noted short appointment times and lack of follow-up on information.