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Pediatric Primary Care, UVM Health - Porter Medical Center

PediatricsMiddlebury, VT

★★★☆☆2.7/50 reviews across 1 platforms

Ratings by platform

  • UVM Health Official Provider Page (Monica Benjamin, NP): 51 ratings (provider specific, highly positive) (51)
  • Birdeye (Hospital-wide): Mixed/varied reviews (54 reviews)
  • MedicalRecords.com (Hospital-wide): 2.7/5 (N/A)

What patients say

Patients praise

  • strong praise for specific pediatric care providers, particularly for being knowledgeable, kind, and excellent listeners
  • reports of thorough and high-quality care, especially during hospital stays
  • staff described as compassionate, respectful, and family-oriented in many instances
  • efficient care reported by some patients in urgent situations

Common complaints

  • reports of rude or rushed staff in certain departments
  • concerns regarding billing practices and insurance handling
  • complaints about wait times in emergency services
  • some experiences of lack of bedside manner in emergency contexts

In patients' words

"Monica is exceptional- knowledgeable, kind, easy to talk to. She is thorough in her explanation of diagnosis and treatment... I feel validated and informed."

UVM Health Official Provider Page

"My experiences with this facility has been great. I feel as if the staff members here actually care about their patients. They are friendly and accommodating."

Birdeye (Review)

"I took my one-year-old here and the doctors have little to no bedside manners... The rest of the PCT staff is also inconsiderate."

MedicalRecords.com (Review)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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