Middlebury Eye Associates
Optometry • Middlebury, VT
Ratings by platform
- Yelp: 3.5 out of 5 stars (Approximately 11 reviews (on Yelp))
What patients say
Patients praise
- Professional, knowledgeable, and compassionate optometrists (e.g., Dr. Monica, Dr. Emily Zimmerman)
- Efficient handling of eye emergencies and ability to accommodate quick appointments
- Modern and clean facility environment
- Helpful and skilled optical team members
Common complaints
- Customer complaints regarding rude or unfriendly front desk staff
- Concerns about billing, insurance coding practices, and lack of transparency regarding costs for extra tests
- Reports of long wait times for appointments and delays with eyewear
- Instances of dissatisfaction with prescription accuracy and lens quality
In patients' words
"Dr. Monica awesome Optometrist. Ed is awesome and knows his stuff. Return each year. Only complaint is front desk receptionist could pretend she enjoys her position."
— Yelp Review"Keeping to the facts. Over the period of a year, I was given 5 different sets of lenses. Optical centers were wrong, curvature was wrong, prescription was wrong."
— Yelp Review"I was very disappointed in how they handled the insurance. I have a vision insurance plan that completely covers a comprehensive eye exam... they then deemed it 'a medical issue' and would not code the exam such that it was covered by my insurance..."
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