Waterfalls Day Spa - Home
Massage Therapy • Middlebury, VT
Ratings by platform
- Yelp/Apple Maps: 2.7 / 5 stars (10 reviews)
- TripAdvisor: 5.0 / 5 stars (2 reviews)
- Birdeye: Not specified (aggregate) (41 reviews)
- Better Business Bureau (BBB): A+
What patients say
Patients praise
- relaxing and quiet atmosphere
- friendly and accommodating staff for some visitors
- high quality massage services mentioned by several reviewers
- effective conflict resolution in specific billing instances
Common complaints
- poor customer service and communication
- unsatisfactory hair services (streaky, fried)
- pedicure services considered overpriced or lacking in quality
- owner allegedly unresponsive to complaints
In patients' words
"Zero stars. Went in for blonde highlights and my hair was ruined. It is streaky, gray, and fried. I am literally shocked it can be so bad going to a "professional" salon. The owner keeps dodging..."
— Customer review via MapQuest/Roadtrippers"Good customer service, especially when their online system went awry with a purchase. They gave us $25 extra on a gift card for our troubles. Warm atmosphere. Friendly and helpful staff. And I felt great when I left!"
— Customer review via SalonDiscoverMore clinics in Middlebury
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