Otolaryngology-Head & Neck Surgery Miller School of Medicine
Otolaryngology • Miami, FL
Ratings by platform
- doctors.umiamihealth.org (Dr. Jose W. Ruiz, III, MD): 4.8 out of 5 (311 ratings, 58 reviews)
- ratings.md (Dr. Adrien A Eshraghi, MD): 4.5 out of 5 (276 verified ratings; 31 comments)
- ratings.md (Dr. Simon I Angeli, MD): 4.8 out of 5 (560 verified ratings; 80 comments)
- ratings.md (Dr. David Kyle Lerner, MD): 4.8 out of 5 (153 verified ratings; 37 comments)
- doctors.umiamihealth.org (Dr. David J. Arnold, MD): 4.9 (992 ratings (review count not stated in snippet))
- doctors.umiamihealth.org (Dr. David Kyle Lerner, MD): 4.8 out of 5 (159 ratings; 39 reviews)
What patients say
Patients praise
- Professionalism and attentive care
- Providers explaining things clearly / spending enough time
- Empathetic bedside manner and patient trust
- Successful diagnosis and treatment outcomes (e.g., symptom resolution)
Common complaints
- Reports of being rushed or dismissive; not enough time/concern for patient complaints
- Communication/approach concerns and perceived lack of empathy or investigation
- Administrative/appointment issues (e.g., scheduled with PA instead of the doctor)
- Some patient reports of impersonal or rude bedside manner
In patients' words
"“Only complaint. When I called to make an appointment it was made with a PA. When I looked up “Dr” I discovered not a Dr. wish they had told me.”"
— doctors.umiamihealth.org (Dr. Jose W Ruiz, III, MD)"“Very disappointed with Dr. Ruiz approach to my condition. Conclusions made very quick without any proper investigation… Very lack of empathy, concern…”"
— doctors.umiamihealth.org (Dr. Jose W Ruiz, III, MD)"“Dr. Angeli is an amazing doctor who genuinely cares about the patients and takes his time to explain.”"
— ratings.md (Simon I Angeli, MD)"“After taking the prescribed sprays for just 24 hours, all symptoms disappeared and I remain symptom-free after six weeks.”"
— ratings.md (David Kyle Lerner, MD)"“They treat you like a number does not answer questions and is quite rude actually zero bedside manners for a doctor.”"
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