General Dentistry | University of Miami Health System
Dental • Miami, FL
Ratings by platform
- doctors.umiamihealth.org (provider profile): 4.8 out of 5 (51 ratings, 5 reviews)
- doctors.umiamihealth.org (provider profile): 4.8 out of 5 (102 ratings, 11 reviews)
- WebMD (provider page): Mixed patient feedback (counts of “Did Well/Needs Improvement” shown) (N/A in provided snippet)
- BBB (UHealth complaints): N/A (complaints summary only) (32 total complaints in last 3 years; 9 closed in last 12 months)
What patients say
Patients praise
- Provider communication and concern (e.g., “explained things clearly,” “showed concern,” “included you in decisions”)
- Overall high star ratings for at least some UHealth dentists
- Staff courtesy mentioned in patient feedback on WebMD
Common complaints
- Some patients report dissatisfaction with care/process (e.g., students providing work; lack of responsiveness)
- BBB shows a volume of customer complaints over recent years
- Complaints include issues related to billing/communication and patient experience
In patients' words
"“She was assigned as my doctor, but I was actually seen by students… Basically I was there being their free research and training mouse, but I paid for the student training process.”"
— WebMD – Dr. Gabriela Albota overview page"“Very unresponsive. Does not answer calls… Once she has your payment, you don’t seem to be important anymore. I am very unsatisfied with her services.”"
— WebMD – Dr. Gabriela Albota overview page"“32 total complaints in the last 3 years.”"
— Better Business Bureau (BBB) – UHealth complaints summary"Provider profile categories include “Provider explained things clearly,” “Provider showed concern,” “Provider included you in decisions.”"
— doctors.umiamihealth.org – Leo S Dorado provider profileMore clinics in Miami
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