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Urgent Care & Walk-In Clinic | St. Charles, MO

Urgent Care & Walk-In Clinic | St. Charles, MO

Urgent Care • Mexico, MO

★★★★★4.5/511,816 reviews across 6 platforms

Ratings by platform

Better Business Bureau: 1.25/5 stars (BBB) (30 (BBB))
Yahoo/Yelp aggregate: 4.0/5 stars (approximate) (4,056 (Yahoo/Yelp aggregate))
Solv Health (Mercy-GoHealth): 4.8/5 stars (7,718)
Solv Health (SSM): 5.0/5 stars (2)
Solv Health (Concentra): 1.7/5 stars (6)
Solv Health (Our Urgent Care): 3.0/5 stars (4)

What patients say

Patients praise

friendly, attentive, and thorough medical and support staff
efficient, quick, and convenient service compared to emergency rooms
clear, helpful communication and follow-up from providers
comprehensive on-site diagnostic capabilities including X-ray and CT imaging

Common complaints

billing disputes, unexpected charges, and predatory pricing concerns
long wait times and prioritization of online check-ins over walk-ins
perceived lack of thoroughness or diagnostic capability by medical providers
rude or unprofessional staff interactions
poor communication regarding treatment plans and paperwork completion

In patients' words

"Horrible billing department.. will come after you and your account even when your insurance paid 100% of bill already."

— Better Business Bureau review for Total Access Urgent Care

"The staff at TAUC were described as incredibly kind and down to earth. Patients highlighted the wonderful care they received from the front desk to the medical staff."

— Loc8NearMe overview for Total Access Urgent Care (Mexico Rd location)

"Waited almost 3 hours. The nurse practisioner didn't care about the patient. She didn't listen to what the patient had to say. Her diagnosis were completely false."

— Solv Health review for Concentra Urgent Care