Mesquite - Quest Diagnostics
Laboratory Services • Mesquite, TX
Ratings by platform
- Birdeye (aggregating Google reviews): 3.4/5 stars (114 reviews)
What patients say
Patients praise
- Professional and friendly staff members
- Efficient appointment process and short wait times for some patients
- Painless blood draws for some patients
- Convenient lab results turnaround
Common complaints
- Long wait times
- Poor customer service and difficulty reaching staff
- Issues with phlebotomy technique causing pain or bruising
- Frustrations with automated systems and lack of human interaction
- Billing and invoicing errors
In patients' words
"Phlebotomist was a bit rough, left tourniquet on when she dismissed me. I usually don’t bruise from the tape but both the site and tape job caused bruising this time around."
— Birdeye review"Valencia is very efficient and patient. My doctor's office forgot to send the requisition, and she waited patiently until the orders were sent."
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