BMH Geriatric Medicine - Home Page
Geriatrics • Memphis, TN
Ratings by platform
- Healthgrades (Dr. Robert Burns): 4.3 out of 5 stars (22 reviews)
- Healthgrades (Baptist Memorial Hospital-Memphis): 85% positive rating for patient communication and discharge information (Not explicitly stated (hospital-wide metrics))
What patients say
Patients praise
- Providers described as caring, attentive, and thorough in addressing medical issues
- Staff members commended for being sweet and attentive in some instances
- Programs recognized for training physicians in quality care for older populations
- Some providers noted for taking adequate time to listen to and explain conditions to patients
Common complaints
- Billing and financial management issues, including double charging and delayed refunds
- Concerns regarding communication, particularly for patients requiring special accommodations like interpreters
- Reports of unprofessional or dismissive staff attitudes
- Mixed experiences with provider responsiveness and personalized care plans
In patients' words
"They acknowledged that they double charged me. They have told me several times that I would have a refund in 2 days, 10 days, 7 days, etc. But it has been 4 months..."
— Better Business Bureau complaint regarding billing"Dr Baker actually addresses all of your medical issues, takes time with you and really listens."
— Healthgrades review for a geriatric medicine provider at this location"This hospital is a complete train wreck... I will explain they do not follow compliance my parents require interpreters..."
— Better Business Bureau review for Baptist Memorial Health CareMore clinics in Memphis
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