Baptist Medical Group Geriatric Medicine
Geriatrics • Memphis, TN
Ratings by platform
- Healthgrades (Dr. Robert Burns): 4.3 out of 5 (22 reviews)
- Healthgrades (Dr. Joseph Baker II): 5.0 out of 5 (4 reviews)
- Healthgrades (Dr. Alisha Gupta): 3.0 out of 5 (2 reviews)
What patients say
Patients praise
- Physicians perceived as knowledgeable and thorough
- Some providers praised for listening and addressing concerns effectively
- Helpful and efficient office staff noted by some patients
- Appreciation for calm and professional demeanor of specific doctors
Common complaints
- Inconsistent office staff performance and organization
- Difficulty getting timely referrals and responses
- Complaints regarding doctor attitude and communication style
- Perceived lack of patient-centered care in some instances
In patients' words
"He was thorough, attentive, and responsive to each and every one of my concerns, taking the time to listen to me and to discuss the issues. His office staff members were welcoming and efficient."
— Healthgrades review for Dr. Robert Burns"She doesn’t want you to be an active participant in your own health, just do as she says with no questions asked."
— Healthgrades review for Dr. Alisha Gupta"The office staff seem like they'd rather not be there and are unorganized. I called and called and called to get a referral and it's still been over a month."
— Healthgrades review for Dr. Robert BurnsMore clinics in Memphis
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