West Hills Family Care

Patients praise

• High satisfaction with specific individual physicians and medical staff
• Long-term patients who appreciated the care received in previous years
• Some reports of helpful and friendly administrative interactions

Common complaints

• Difficult or unfriendly front office and administrative staff
• Recurring issues with the billing department and insurance communications
• Patients reporting being dropped from the practice without adequate warning or explanation
• Perception of declining quality of care over time
• Frustration over doctor turnover and difficulty getting appointments with preferred providers