McKeesport Internal Medicine Center-UPMC
Internal Medicine • McKeesport, PA
Ratings by platform
- Birdeye (Aggregated for UPMC McKeesport): 2.4/5 stars (462 reviews)
- LocalityBiz: Mixed (includes 1/5 and 5/5 ratings) (Multiple user reviews cited)
- U.S. News & World Report (UPMC McKeesport hospital-wide): 3/5 (Patient Experience Score) (N/A)
What patients say
Patients praise
- Some patients reported feeling seen, heard, and treated with kindness by medical staff
- Instances of staff acting quickly and effectively in emergency situations during appointments
- Appreciation for follow-up communication from office staff
Common complaints
- Perceived lack of care and professionalism from some doctors and staff
- Long wait times for appointments and medical service
- Negative experiences with administrative processes, including scheduling and customer service handling
- Reports of rude or unhelpful front-desk staff
- Concerns regarding cleanliness and facility environment at the broader UPMC McKeesport hospital site
In patients' words
"I came in today for the first time to speak to a doctor. I felt seen, heard and the doctor was very kind and patient with me... Absolutely wonderful people here."
— LocalityBiz User Review"These Doctors do not care about their patients. I feel so bad the the residents who are trained by these awful doctors"
— LocalityBiz User Review"Horrible customer service. Called to make a appointment as a new patient. The receptionist was rude and put me on hold for over five minutes."
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