Ears, Nose & Throat (ENT) | Danville & Martinsville, VA
Allergy & Immunology • Martinsville, VA
Ratings by platform
- Healthgrades (Dr. Richard Galos): 3.3 / 5 stars (7 ratings)
- Healthy Hearing (Sovah ENT & Allergy - Martinsville): 5 / 5 stars (2 ratings)
- WebMD (Dr. Philip Zapanta): 5 / 5 stars (11 ratings)
- Healthgrades (Dr. Richard Smith): 3.2 / 5 stars (5 ratings)
What patients say
Patients praise
- High levels of satisfaction with audiology and hearing aid services
- Praise for professionalism and efficiency in successful procedures
- Kind, personable, and attentive bedside manner reported by some patients
- Staff described as friendly in some instances
Common complaints
- Reports of rude or aggravated behavior from some providers
- Communication issues regarding insurance acceptance (e.g., Medicaid)
- Frustration over long wait times for appointments
- Concerns about perceived lack of urgency or responsiveness in treatment planning
In patients' words
"He was rude and maintained an aggravated disposition throughout my visit. He did not help me at all with my reason for being referred to him."
— Healthgrades (Dr. Richard Galos)"Dr. Smith was absolutely wonderful! He didn't make me wait very long before coming into the exam room. He made me feel comfortable and was very kind and personable."
— Healthgrades (Dr. Richard Smith)"The doctors and staff were very friendly and helped me a lot. I bought hearing aids for almost half the price others in town were charging and I am very pleased with them."
— Healthy Hearing (Sovah ENT & Allergy - Martinsville)More clinics in Martinsville
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