Martinez Medical Offices - Kaiser Permanente
Surgery Clinic • Martinez, CA
Ratings by platform
- Yahoo Local: 3.0 out of 5 (109 reviews)
- Birdeye: 4.5 out of 5 (434 reviews)
What patients say
Patients praise
- Generally positive clinical experiences with doctors and medical care
- Efficient lab services and timely appointments for some patients
- Welcoming and positive attitudes from nursing staff
Common complaints
- Difficulties with website and customer service accessibility
- Long wait times and high physician caseloads causing strain on staff/patients
- Reports of rude or dismissive interactions with certain staff members
- Frustration with specific medical diagnostics or administrative processes
In patients' words
"I wish Kaiser hire more doctors to help their super busy doctors. They have excellent doctors but they are all super busy."
— Yahoo Local review (S M, 07/08/25)"There are so many things that KP does not get right. The website and customer service are the primary shit holes of this company. I have spent hours on the phone trying to get my account..."
— Yahoo Local review (WC Gal Z, 02/23/26)"I've been getting all of my medical care from this location since 2013, and have had very good to excellent care and experiences. My only complaint is that ..."
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