Family Medicine at Martinez Medical Offices - Kaiser Permanente
Family Practice • Martinez, CA
Ratings by platform
- Yahoo Local: 3.0 out of 5 stars (average across various platforms) (Approximately 109 reviews (Yahoo Local))
- WebMD Care: 3.0 out of 5 stars (4 reviews)
- Vitals: 3.5 out of 5 stars (6 ratings and 2 written reviews)
What patients say
Patients praise
- Professional and attentive medical care from some doctors and nurses
- Efficiency of laboratory services in specific instances
- Some physicians described as patient, thorough, and responsive to online messaging
Common complaints
- Administrative and appointment scheduling difficulties (e.g., website issues, phone wait times)
- Reports of rude or dismissive staff interactions
- Physicians perceived as rushed, impersonal, or lacking empathy
- Frustration with appointment cancellations and rescheduling policies
- Concerns regarding communication barriers, particularly for elderly patients using digital platforms
In patients' words
"I wish Kaiser hire more doctors to help their super busy doctors. They have excellent doctors but they are all super busy."
— Yahoo Local review"Impersonal and treats my Senior mother like she's ignorant... Cancels his appointments and does not relay a message to his staff to reschedule. Only sends messages via Kp app."
— WebMD Care review"Yes i would recommend if all the other med staff & doctors are anything like mine!! Smart intelligent concerned considerate respectful listens gives feedback..."
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