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Sandra Eskenazi Mental Health Center

Mental HealthMarion, IN

★★★★☆3.9/5144 reviews across 3 platforms

Ratings by platform

  • Rehab.com: 3.6/5 (39)
  • Birdeye (Westside Center): 2.7/5 (30)
  • Indiana Rehabs: 4.6/5 (75)

What patients say

Patients praise

  • Professional and caring therapists and doctors (in specific cases)
  • Friendly and helpful front desk staff
  • Strong support for addiction treatment services (MAT)
  • Strong performance in formal state-level patient satisfaction surveys for adults and youth

Common complaints

  • Long wait times for appointments and pharmacy services
  • Concerns regarding professionalism and attentiveness of some clinical staff
  • Frustration with intake processes and scheduling accessibility
  • Issues with billing and perceived lack of care for certain insurance types

In patients' words

"Originally I really loved this place. The front desk staff are always very friendly, the lady I saw for my initial intake was great, and the two therapist I ended up seeing for a few months were honestly the only therapist I've ever felt like listened and cared."

Rehab.com user review

"The office people are nice/patient with you if you are also. The therapists are knowledgeable/hardworking but if you are not a forthcoming/active person in your own journey/recovery then how are they supposed to know how to help."

Birdeye user review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6].

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