Franciscan Health Palliative Care Indianapolis
Hospice and Palliative Care • Marion, IN
Ratings by platform
- CMS HCAHPS (cited by Momentary Labs): 3 out of 5 stars (overall patient satisfaction rating) (394 patient surveys completed)
- Healthgrades: 75-77% (patients who would recommend or rated 9/10) (Not specified (aggregate hospital data))
- Yelp: 3.0 out of 5 stars (34 reviews)
What patients say
Patients praise
- High quality of discharge information provided
- Generally high patient recommendation rates (75-77%) for the hospital facility
- Strong performance metrics in specific clinical areas like pain assessment, dyspnea treatment, and addressing patient beliefs/values for hospice services
Common complaints
- Some patients reported difficulties with receiving help as needed in a timely manner
- Hospital environment ratings for quietness at night were reported below national averages
- Communication regarding medicines and general patient-staff interactions scored lower in some standardized metrics
In patients' words
"And nurses and medical staff go out of their way to be friendly with patients and other co-workers."
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