North Shore Physicians Group - Marblehead - Mass General Brigham
Primary Care • Marblehead, MA
Ratings by platform
- Zocdoc (Dr. Sofia M. Fagan, DO – North Shore Physicians Group): 5.0/5 overall (22 reviews) (22 reviews)
- Mass General Brigham doctors site (Dr. Erin F. Heiskell – Mass General Brigham Primary Care Clinic at Marblehead): 4.8/5 (55 ratings, 20 reviews)
- Mass General Brigham doctors site (Dr. Rebecca L. Orendorff – Mass General Brigham Primary Care Clinic at Marblehead): 4.9/5 (111 ratings, 40 reviews)
- Mass General Brigham doctors site (Dr. Laura J. Simpson – Mass General Brigham Primary Care Clinic at Marblehead): 4.8/5 (202 ratings, 85 reviews)
- Mass General Brigham location page (North Shore Physicians Group - Marblehead): Not shown on provided page excerpt (Not shown on provided page excerpt)
What patients say
Patients praise
- Providers are described as listening carefully and being thorough
- Patients report being treated kindly/respectfully with good bedside manner
- Some reviews mention not feeling rushed and good professionalism
Common complaints
- Complaints about scheduling/access problems (e.g., rescheduled without notification, long lead times)
- Complaints about customer service/rudeness and feeling unsupported
- Concern about patient coverage/continuity when a PCP leaves; being dropped/not taking new patients despite urgent needs
- Long wait times reported by at least one reviewer
In patients' words
"“After being a patient here for more than 10 years... I received a letter stating my PCP was leaving the practice... This is very distressing, unprofessional and plainly unacceptable.”"
— localitybiz.com review (North Shore Physicians Group — Medical services in Marblehead, MA)"“Absolutely no customer service, they act like you’re a chore And you cannot get help when Needed.”"
— localitybiz.com review (North Shore Physicians Group — Medical services in Marblehead, MA)"“I have been a patient at Northshore Physicians over the last 5 years. I feel I have received quality care eachtime I have my physical.”"
— yelp.com (North Shore Physicians Group page returned in results; snippet provided)"“I always appreciate when a provider acknowledges they may not have all the answers - but are willing to do what is necessary to learn what is needed.”"
— doctors.massgeneralbrigham.org (Dr. Erin F. Heiskell)"“Except for having to wait a Very long time to being seen, everyone at the hospital were wonderful; supportive, helpful, kind and considerate!”"
— doctors.massgeneralbrigham.org (Dr. Laura J. Simpson)More clinics in Marblehead
North Shore Physicians Group: North Shore Internal Medicine ...
Patients praise: compassionate care from providers · physicians take time with patients and do not rush visits.
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