Ascension Via Christi General Surgery in Manhattan
Surgery Center • Manhattan, KS
Ratings by platform
- Momentary / CMS HCAHPS: 4 out of 5 stars (overall hospital rating) (264 patients (CMS HCAHPS data))
- Healthgrades (Dr. Henry Doering, General Surgeon): 4.4 out of 5 stars (13 reviews)
- Ascension Provider Profile (Dr. Lance Saville, General Surgery): 4.9 out of 5 stars (48 reviews)
What patients say
Patients praise
- Generally high patient satisfaction ratings for the hospital overall, often citing a 4-star experience
- Individual surgeons receive high ratings for being informative, compassionate, and skilled
- Effective patient communication by nursing and medical staff in many instances
- Helpful discharge information and continuity of care processes
Common complaints
- Billing and insurance issues, including inaccurate charges and difficulty resolving them with administration
- Some reports of poor communication or lack of direct interaction with specific surgeons
- Concerns regarding staff customer service and follow-through on administrative requests
In patients' words
"This Dr takes the time to listen to you. Very informative and compassionate. High recommended. His nurse is just as awesome."
— Healthgrades review of Dr. Henry Doering"They can be provide great care but if they cannot follow legal agreements, customer service, proper and legal billing activities... then sadly they do not have a place in health care."
— MedicalRecords.com user review of the hospital"I was told this guy was my doctor... but I never actually met the man or even spoke with him... He would only communicate with me through unbelievably rude nurses..."
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