United Counseling Service | Building a Stronger Community
Mental Health Counseling • Manchester, VT
Ratings by platform
- Google My Business: 3.4 out of 5 stars (10 reviews)
What patients say
Patients praise
- Professional and comforting approach by some individual counselors reported by some clients
- Generally praised for accessibility and providing a wide array of mental health, addiction, and community services since 1958
- Some clients appreciate the availability of staff and shorter wait times compared to other providers
Common complaints
- Serious failures in care, monitoring, and oversight for developmental disability service recipients resulting in a $480,000 state settlement (March 2026)
- Allegations that leadership persistently ignored or resisted Department of Disabilities, Aging and Independent Living (DAIL) corrections
- Administrative failures, inadequate staff training, high staff turnover, and failure to comply with housing inspections
- Some patient reviews express extreme dissatisfaction, describing poor treatment experiences and questioning the integrity of clinical records
In patients' words
"Going here was the worst experience of my life. I went in a mess and was left a wreck. If I could change one thing in my life, it would be to never have met my “therapist”."
— Google My Business review by Pooty M."Anne did our first session in such a professional way, with expert counseling skills and a lovely comforting fashion. So impressed. Highly recommend."
— Google My Business review by Matt H.More clinics in Manchester
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