Medical Spa in Malibu CA | IV Therapy, Injectables & More ...

Patients praise

• High praise for specific staff members, particularly for facials and customer service.
• Appreciation for the spa's aesthetics, including the facility's decor and ocean views.
• Generally positive reception of specific treatments, such as facials and massages.
• Staff described as welcoming and professional in some instances.

Common complaints

• Allegations of fraudulent or "shady" billing practices, including charging clients during business closures (e.g., during fires) and difficulty obtaining refunds.
• Reports of poor communication, including failure to return calls, failure to track appointments, and unauthorized rescheduling.
• Customer dissatisfaction with pricing transparency and perceived lack of explanation for bills.
• Negative experiences with specific staff members, including reports of unprofessional attitudes.