Down East Community Hospital – Our Health, Our Hospital
Community Health Center • Machias, ME
Ratings by platform
- Birdeye: 3.1 out of 5 stars (89 reviews (Google))
- Healthgrades / Homefacts (based on patient surveys): 71% Patient Experience Rating (205 total survey respondents cited)
What patients say
Patients praise
- Staff described as professional, kind, and dedicated in some patient experiences
- Positive feedback regarding specific procedures and surgical outcomes
- Generally high scores in standard patient satisfaction surveys regarding nurse and doctor communication
Common complaints
- Staffing shortages and high turnover of permanent staff
- Concerns regarding reliance on traveling nurses affecting continuity of care
- Contentious union-management relations, including strikes and votes of no confidence in leadership
- Specific complaints regarding hospital management, communication, and prioritization of patient safety
- Reports of challenges with facilities (e.g., lack of hot water in some areas)
In patients' words
"A Special thank you to all the staff at Down East Community hospital. My surgery was about a year ago . June 17 th on my ankle. Surgeon did a great job. The night nurse Julie Balzer was so very kind."
— Patient review on Birdeye"Terrible I've lived in Machias for 10+ years they never have anything together top doctors have quit and started there own practices If you need immediate care and have to go to the hospital obviously go here but anything other than downeast community hospital is recommended"
— Patient review on WebMDMore clinics in Machias
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