Mass General Brigham Express Care, Lynn
Urgent Care • Lynn, MA
Ratings by platform
- Solv Health: 4.8 out of 5 stars (3,992 ratings and 526 reviews)
What patients say
Patients praise
- efficient and quick wait times for urgent care services
- professional, compassionate, and attentive medical staff and providers
- convenient online scheduling and ease of check-in process
- clean and modern facility environment
Common complaints
- billing and administrative issues, including surprise charges and problems with collections
- long wait times for laboratory services
- complaints regarding responsiveness and resolution of issues via customer service channels
- not accredited by the Better Business Bureau with reported unaddressed complaints
In patients' words
"I was able to quickly set up an appointment online and fill out all paperwork... I sat in the waiting area 7 min max! That’s unheard of anywhere else."
— LocalityBiz Review"Would give zero stars if possible. Admit that they never delivered bill to me and sent me to collections."
— Better Business Bureau Complaint"The labs system they have here needs improvement... you cannot expect people to have to go away and come back when they are already in the facility."
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