GLSS Homepage
Geriatric Care • Lynn, MA
Ratings by platform
- Facebook: 76% recommend (Facebook) (31 reviews)
- Glassdoor: 3.3 out of 5 stars (Employee reviews) (55 reviews)
What patients say
Patients praise
- Case managers and home care staff described as professional, caring, compassionate, and reliable by some service recipients
- Well-regarded protective services and advocacy support programs
Common complaints
- Transportation service reliability issues, including late arrivals and incorrect drop-off locations
- Historical leadership controversies involving allegations of harassment against the former CEO and subsequent public protests
- Staffing or operational complaints affecting service quality
In patients' words
"My case manager Anna is a true asset to GLSS and the elderly community— she is professional, reliable, extremely knowledgeable, pleasant, and caring."
— GLSS 2024 Annual Report (Consumer feedback)"My medical provider charged me a $25 late fee thanks to the tardiness of the ride..."
— Birdeye consumer review"We dropped the ball... We were responsible for booking and performing the trip... It was GLSS’ fault."
— GLSS Transportation Director (2017)More clinics in Lynn
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