Pediatric & Adolescent Medicine | Wilbraham MA | Belchertown MA
Pediatrics • Ludlow, MA
Ratings by platform
- Birdeye: 3.2 out of 5 stars (based on 25 reviews) (25 reviews)
- Yelp/MapQuest/General web sources: 3.0 out of 5 stars (Multiple reviews reported across platforms)
What patients say
Patients praise
- High satisfaction with specific pediatricians (e.g., Drs. Malek and Martins)
- Personalized, patient-centered approach to care
- Recognition from Massachusetts Health Quality Partners (MHQP) as a top practice
- Collaboration with Boston Children's Hospital via the PPOC network
Common complaints
- Long wait times for scheduled appointments
- Reports of rude, dismissive, or unprofessional staff interactions
- Challenges with administrative processes, specifically regarding medical record transfers
- Difficulties obtaining timely sick appointments
In patients' words
"We have been extremely pleased with the care we've received from all the doctors at the Wilbraham office, especially Drs. Malek and Martins."
— Yelp user review"Combined with the excessive wait time, this experience left us feeling dismissed and disrespected."
— LocalityBiz user review"Staff is rude to deal with, and you can’t speak to a manager nor will one call you back. Terrible practice, staff and management."
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