Kelly & Velazquez Eye Center - Ophthalmologists serving ...
Optometry • Ludlow, MA
Ratings by platform
- Birdeye: 4.3/5 stars (based on 13 reviews) (13 reviews)
- Vitals: 4.3/5 stars (based on 6 reviews) (6 reviews)
- Healthgrades: 3.4/5 stars (based on 15 reviews) (15 reviews)
What patients say
Patients praise
- Friendly, welcoming, and efficient office staff
- Professional, thorough, and caring medical doctors
- Success with surgical procedures like cataract surgery
- Helpful assistance with selecting eyewear
Common complaints
- Concerns regarding incorrect prescriptions or follow-up communication
- Reports of rude behavior from staff or medical personnel
In patients' words
"Absolutely the way a doctor's office should treat patients from the check in to the check out! Front office staff is welcoming, friendly and efficient, Dr. and Medical Assistant were AMAZING!"
— WebMD patient review"Our experience with Kelly N. Pouliot was very disappointing. My husband was treated for double vision and prescribed prism lenses. After the glasses were made exactly as prescribed, it became clear the prescription was incorrect. Despite the seriousness of the issue... there was no timely follow-up."
— Birdeye patient review"Dr. Velazquez is the most thorough & caring doctor I've ever made. He explained my condition in simple terms. I never felt rushed. I recommend him to anyone!"
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