UMC Urgent Care, a Department of UMC | Lubbock, TX
Urgent Care • Lubbock, TX
Ratings by platform
- Yahoo/Yelp (KingsPark location): 1.5 out of 5 stars (Based on multiple reviews across platforms like Yahoo and Yelp)
- Google Reviews (Health & Wellness Hospital location): 2.6 out of 5 stars (47 reviews)
What patients say
Patients praise
- Friendly and professional medical staff, including doctors and nurse practitioners
- Convenience of online wait-from-home options and generally efficient visit times for some patients
- Clean and modern facilities
Common complaints
- Negative experiences with front desk and administrative staff, including perceived rudeness and unprofessional behavior
- Complaints regarding billing practices and insurance coverage issues
- Dissatisfaction with the quality of medical care and thoroughness of exams
In patients' words
"The girls at the front desk have never been hit in the face and it shows. Not only were they rudely dismissing customers, but they were talking bad about other coworkers in front of us as well as..."
— Yahoo/Yelp user review"They'll change the bill on you. Paid the $130 cash visit price which front desk said would be total unless additional services were rendered. Had intake lady take vitals then a 3 minute chat with..."
— Yahoo/Yelp user review (Erick S.)"The staff was all very friendly and they had us in and out very quickly, of course the wait from home option made this possible as well."
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