Rheumatology Center - Grace Clinic - Covenant Health
Rheumatology • Lubbock, TX
Ratings by platform
- Grace Clinic (General): 4.6/5 (313 ratings)
- Dr. Heather Nokes-Sullivan (WebMD): 3/5 (1 review (based on 2 ratings))
- Dr. Naga S. Bushan (US News): 4/5 (58 reviews)
- Dr. Naga Bushan (WebMD): 4/5 (28 ratings)
- Dr. James Calmes (WebMD): 4/5 (16 ratings)
- Dr. Michael Calmes (US News): 4/5 (25 reviews)
What patients say
Patients praise
- Some providers are described as attentive, thorough, and knowledgeable
- Helpful and compassionate care from specific staff members and physicians reported by some patients
- Clean, well-maintained facilities
- Comprehensive range of services available on-site
Common complaints
- Difficulty reaching office staff by phone and getting timely callbacks
- Reports of rude or uncompassionate staff behavior
- Issues with appointment scheduling and rescheduling policies
- Long wait times for scheduled appointments
In patients' words
"She is great! I’ve never been rushed and she always explains things in terms I understand. The medication she prescribed has helped me a lot too."
— Patient review for Dr. Lauren Wheeler"I walked away angry and frustrated and proceeded to call the office. ... I waited for a call back that was never received. ... Where is the compassion for another or caring that these doctors should have?"
— Patient review regarding Dr. Jitendra Vasandani's office staff"I waited over an hour to be seen when i had a scheduled appointment. Nurse was so rude. Horrible experience and probably never coming back."
— Yelp review for Grace Clinic of Lubbock"IMPOSSIBLE TO GET HOLD OF! NO ONE IS ANSWERING, CALLED MANY MANY TIMES, LEFT VOICEMAIL 3X."
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